Recovery Disk Error

So I bought my Asus CG8350-06 Essentio system from Best Buy in May 2011. Which for a desktop is usually the end of the story for about 5 years. In July the system suffered a failure and the restore imae didn't work, so I  contacted Asus tech support and over a period of time discovered and ordered Recovery Software, only to have a restoration failure. So after talking to Asus I took the computer to Geek Squad, who didn't need the restore disks and now have to wait three weeks.